Charging and range

Lock the vehicle with your smartphone and put the car on charge at the end of your booking. Also, take a walk around the vehicle to check for damage. If any is found, please take a picture and report it immediately. Your booking will not stop until the vehicle is successfully parked and on charge.
Members who reserve the vehicle or named drivers on that vehicle are allowed to drive the vehicle. If a vehicle is driven by a non-Member (or a Member who did not reserve the vehicle) and an accident occurs, your membership will be terminated and you will be held responsible for all damages.
We provide membership cards to the Polar Plus network which is the largest charge network in the UK. This is included in your subscription and enables you to stop and charge at dedicated Polar Plus points. You can check out the locations of all the Polar points here: https://polar-network.com/live-map/.
Yes. Evezy covers the cost of electricity at any Evezy swap locations. Any charging away from one of Evezy's charging locations can be accessed by the cars membership card to the Chargemaster Polarplus network. You may bring the vehicle to any Evezy charging location at any time during your reservation to rapid charge during your booking.
Miles are limited to 1,000 per month per subscription & vehicle. This can roll over from month to month, so will average out over the length of your subscription.
The vehicles have a real-world range of at least 120 miles depending on the model.
You can of course charge at home or at any other charge point that is compatible with your car, but both of these options will be at your expense.
You get 1,000 miles per month included with subscription. This can roll over from month to month, so will average out over the length of your subscription. Any overage up to 1,250 miles will be charged at 8p per mile, and anything above 1,250 will be charged at 30p per mile. All drivers are asked not to exceed 1,250 miles a month as this could lead to your subscription being suspended.

Collection & delivery

Collection is free from our ever growing swap points. If you wish to get the car delivered to your residence or workplace there will be a delivery fee determined on a case by case basis, which depends on your location. Currently, delivery is charged at £1.70 per mile from Birmingham.

Insurance

Yes, all drivers meeting the entry requirements for EVezy will have comprehensive insurance provided with the service.
If there is a problem with the vehicle, please call us immediately. We provide 24/7 road service. Keep in mind that you may be liable for the cost if it is due to driver error. This includes if you run out of charge while on the road, where a tow charge will apply.
Evezy has fleet insurance, this policy unlocks complete flexibility for customers, which allows you to move from one car to another easily. To have this flexibility the policy has to be in Evezy's name and not drivers, therefore drivers will not obtain NCB.

Subscription

You will reserve a specific vehicle for a specific time and a specific location. At the time of your reservation and inspect the vehicle for damage. During your reservation, you can lock and unlock the vehicle with your smartphone, using the EVezy app. Make sure you switch the charger at the wall and unhook the charging cable before setting off. Please ensure the dashcam light is on, otherwise, your insurance may be invalidated. Press the start button and you are on your way!
Changes or cancellations to a subscription can be made after the first 30 days of the subscription with 10 days notice.
If you wish to cancel your subscription all you need to do is call the Evezy team or go to the driver portal on www.drive.evezy.co.uk and select 'cancel'. This will then trigger an email that you can send to the Evezy team to action.
You need to be between 25 – 65 years of age, along with the following requirements: Full UK/EU Driving Licence: 3 years Resident in the UK: 2 years No more than 6 penalty points in the last 3 years (minor convictions) All major motoring convictions must be referred Not banned within the last 5 years No more than 1 fault claim within the last 3 years All criminal convictions must be referred
No, our vehicles are exclusively for personal use. No commercial use of the vehicle is allowed, this includes private hire or for delivery use.
Currently, we do not offer discounts for longer-term subscriptions. The subscription runs monthly and the cost is as low as it can be. This is all about providing full flexibility to members regardless of how long they keep one of our cars. We are looking into offering longer-term discounts and we will announce it on our website when we do.
The first payment will be taken on the morning of collection or delivery and that will be the renewal date. (please note all collection/deliveries scheduled for the weekend will be charged the Friday before)
We only operate in the UK and unfortunately can not provide a car in other countries. However, expanding globally is in our plans so look out for us in the future!
No. Only Members who reserve the vehicle and their named drivers are allowed to drive the vehicle. If a vehicle is driven by a non-Member (or a Member who did not reserve the vehicle) and an accident occurs, your membership will be terminated and you will be held responsible for all damages.
Yes, they have to register and pay the £9.99 registration fee. After they are approved by our insurance they will be able to join your subscription with no additional cost.

Vehicle

Our vehicles are smoke-free vehicles. We do not allow smoking under any circumstances. If you need to smoke, please do so away from the vehicle. Any smoke damage reported will result in cleaning fees.
Of course! All vehicles we provide have no more than 3 years of usage. Our vehicle preventive maintenance program ensures reliability and safety. Please call us if there are any damage or cleanliness problems with the vehicle.
Please call us immediately if your vehicle has been stolen. Our vehicles are equipped with anti-theft and tracking devices which allow us to swiftly retrieve the vehicle. If you follow the EVezy instructions when exiting and entering the vehicle, the car will be immobile when you are not in it. Make sure you follow instructions carefully, as damage fees can be applied if the vehicle is left in an unlocked condition.
Members are responsible for any tolls. They must be dealt with as if it were your own vehicle. Any violations that come to Evezy may result in fees
Members are responsible for any traffic or parking violations. They must be dealt with as if it were your own vehicle. Any violations that come to Evezy may result in fees.
No. You will only be able to use the App on your phone to unlock, lock, and start your car.
As a company, we only have cars that are 100% electric, as this ties into our commitment to accelerate EV adoption
We can deliver the car to any UK mainland address, as long as it is your home residence or your workplace. Depending on the location it may take longer to organise the delivery, which is why we recommend collecting it from our swap points. If you do wish to get it delivered, we are happy to accommodate a convenient time for you.
The support team will be able to remotely unlock the vehicle and start the engine for you. You will, however, need to contact us somehow on 0800 030 6840.